FAQs
Get clear answers to all your smart watch FAQs—battery life, ECG features, GPS tracking & more. Solve your smartwatch problems fast with our expert guide.
Product Selection and Core Performance Categories
Q: How should I choose the right smartwatch for different running scenarios (road running / trail running / triathlon)?
A: For road running, prioritize models emphasizing communication, navigation, and everyday usability while balancing data accuracy and user-friendly operation. For trail running, choose durable materials and stable performance suited for complex outdoor environments like mountains and forests. For triathlons, opt for models supporting automatic mode switching between running, cycling, and swimming to accurately track data across all disciplines.
Q: How accurate is the watch's GPS positioning? Does it perform reliably in challenging environments?
A: Equipped with professional GPS positioning technology and high-sensitivity chips, it delivers precise tracking with strong anti-interference capabilities, maintaining positioning accuracy at industry-leading levels. It reliably tracks movement even in obstructed areas like mountains and forests, meeting demands for complex outdoor scenarios.
Q: What are the core advantages of the 500Hz PPG sampling rate compared to standard watches?
A: The ultra-high 500Hz sampling rate captures minute changes in PPG signals. Combined with premium optical sensors and high-performance chips, it delivers health data monitoring—including heart rate and blood oxygen levels—far exceeding industry norms. This enables more accurate and rapid reflection of bodily condition fluctuations, providing reliable data support for training.
Q: Is the watch material suitable for long-term wear during exercise? Could it cause skin allergies?
A: Constructed from lightweight, hypoallergenic skin-friendly materials (e.g., PC/ABS, aluminum alloy), the strap features sweat-resistant treatment and is designed for 24/7 wear. Even during prolonged sweaty workouts, it minimizes friction discomfort and suits all skin types.
Q: How is the watch's temperature tolerance? Can it be used in high or low temperatures?
A: It features wide-temperature adaptability, withstanding temperatures from -20°C to 60°C. Whether running outdoors in intense heat or engaging in off-road activities in cold conditions, it operates reliably to meet diverse climate demands.
Q: Can it monitor professional metrics like running power and lactate threshold? Is it suitable for professional athletes?
A: Premium models support professional data tracking including running power, lactate threshold, and VO2 max. This meets the precise training needs of professional runners and athletes, helping elevate competitive performance.
Functionality and Technical Details
Q: What sports data does the watch track? Can it monitor activities besides running?
A: Core support includes running metrics (pace, distance, cadence, stride length, calories burned, etc.), while also supporting cycling, swimming, gym workouts, hiking, and jump rope modes. Select models allow customizable activity types to accommodate diverse fitness needs.
Q: What specific content is included in RAW raw data? How can individual or enterprise customers access it?
A: RAW raw data encompasses raw heart rate records, blood pressure fluctuation data, raw sleep stage curves, exercise trajectory point data, raw stride rate/stride length samples, PPG raw signals, etc. Individual users can export basic raw data via the app. Enterprise customers (research institutions, health platforms, event organizers, etc.) may contact our team to apply for authorization to access in-depth raw data.
Q: What is the effective range and stability of Bluetooth connectivity? Does it support offline data storage?
A: Utilizing Bluetooth Low Energy (BLE) 5.0 or higher, the effective connection range reaches 10-15 meters with efficient, low-power data transmission. The watch features local data storage, enabling continuous recording of activity and health metrics during temporary Bluetooth disconnections. Data automatically syncs to the mobile app upon reconnection, preventing loss.
Q: What specific sleep stages does sleep monitoring identify? How accurate is the data?
A: It accurately identifies deep sleep, light sleep, and REM (rapid eye movement) sleep stages. Combined with heart rate variability (HRV) and skin temperature data, it comprehensively evaluates sleep quality. Enhanced by professional algorithms, sleep data accuracy ranks among the industry's best, providing scientific reference for exercise recovery.
Q: Can it connect to third-party sensors (e.g., heart rate straps, cadence sensors, chest-based heart rate monitors)?
A: Yes! The watch features a dedicated sensor expansion port, enabling connection to third-party heart rate straps, bike cadence sensors, swimming heart rate monitors, and more. Custom algorithms integrate data from multiple devices, enhancing the comprehensiveness and precision of professional training metrics.
Q: How is the screen display? Can data be clearly viewed in bright outdoor sunlight?
A: Features a high-brightness, high-contrast display (AMOLED on select models) with auto-brightness adjustment. Screen brightness intelligently increases in intense sunlight, allowing clear visibility of key metrics like pace, heart rate, and distance without additional shielding—ideal for outdoor running.
Q: How is the battery life? Is mid-run charging needed for ultra-marathons or trail runs?
A: Battery life varies by usage: 7-14 days in daily interval training monitoring mode; ≥15 hours for base models and ≥20 hours for premium models in continuous GPS running mode. This fully meets ultra-marathon and long-distance trail running needs without mid-run charging, freeing your hands completely.
Q: Is the watch waterproof? Can it be worn while swimming or showering?
A: It features a high water resistance rating (IP67 or higher), suitable for daily handwashing, exercise perspiration, and light rain exposure. Models with swimming mode support water resistance for pool swimming and open-water swimming, and can be worn during showers (avoid prolonged hot water immersion). Specifications vary by product model.
Q: Can I set workout goals and alerts? Like distance, pace zones, or hydration reminders?
A: Yes, you can customize workout goals including target distance, pace ranges, calorie burn, and duration. Upon achieving goals, the watch alerts you with vibration + screen pop-ups. Some outdoor models also offer hydration/energy replenishment reminders and rest alerts to support scientific training.
Usage and Compatibility
Q: How do I pair the watch with the mobile app? Which mobile operating systems are supported?
A: After downloading the official dedicated app, turn on your phone's Bluetooth and search for the watch's device name to complete pairing—simple and convenient. Supports iOS 12.0 and above, Android 8.0 and above, covering most mainstream phone models with strong compatibility.
Q: What is the wrist circumference range for the watch? Can the strap be replaced?
A: The strap features a removable design, accommodating wrist sizes from 130-220mm. This ensures a comfortable fit for both youth and adult runners. Multiple strap materials are available, including silicone, fabric, and genuine leather, allowing you to switch based on your activity or daily style.
Q: How do I calibrate fitness data to ensure accuracy?
A: Calibrate via the app using GPS positioning and step frequency/stride length calibration (input basic info like height, weight, age for automatic algorithm optimization). Regular firmware updates also enhance data accuracy. We recommend checking for updates 1-2 times monthly to maintain optimal device performance.
Q: Can the watch operate independently without a phone? For example, can I sync data later if I run without my phone?
A: Yes, it works standalone! You don't need to carry your phone while running—the watch independently records all data including activity routes, heart rate, and pace. After your workout, reconnect to the phone app and data will sync automatically, allowing seamless viewing and analysis.
Q: Does it support multilingual display? Can it meet the needs of overseas users?
A: It supports English, Spanish, French, German, Chinese, Japanese, Korean, and other languages, allowing users to switch based on their region or preferences. The product holds international certifications including CE/FCC/RoHS, enabling direct export overseas and fully meeting the needs of international users.
B2B Collaboration and Customization
Q: What exactly does the OEM/ODM service include? Can the appearance and functionality be fully customized?
A: We provide end-to-end customization services covering appearance customization (dial shape, color, material), firmware customization (feature additions/removals, algorithm optimization), complimentary logo design, exclusive packaging customization, and UI interface customization (dial style, operational logic). We support comprehensive customization from appearance to functionality to meet the differentiated needs of various brands.
Q: What services does SDK support include? Is it difficult to integrate with our own app?
A: We provide complete SDK support for both Android and iOS platforms, including detailed development documentation, API specifications, and technical consultation. Partner development teams can focus solely on UI design and business management without concerning themselves with underlying technical development, enabling rapid integration with their own apps and reducing development complexity.
Q: What are the minimum order quantity (MOQ) and production lead time? Is stock availability supported?
A: MOQ varies based on customization complexity: Standard models are in stock for rapid shipment within 3-7 business days. Custom orders have negotiable MOQs, with production timelines determined by specific requirements. Leveraging an optimized supply chain system, delivery typically takes 30-45 days. Contact our sales team for detailed inquiries.
Q: Can hardware configurations be customized? For example, replacing sensors, adding NFC functionality, or adjusting battery capacity?
A: Hardware configuration customization is supported! We can replace sensors with higher precision, adjust battery capacity (balancing endurance and device thickness), and add functional modules like NFC (contactless payment) or Wi-Fi to meet differentiated needs for specific markets or scenarios.
Q: Do you provide sample testing for collaboration? What are the sample costs and lead times?
A: We provide sample testing for qualified B2B partners to validate product performance, data accuracy, and customization outcomes. Sample costs vary based on configuration and customization requirements. Standard samples typically ship within 3-7 business days, while customized samples require 7-15 business days. Sample costs are creditable toward future bulk orders.
Q: What is the product warranty period? How are quality issues handled?
A: Products come with a 1-year official warranty. During this period, non-human-induced damage (e.g., hardware failure, performance issues) qualifies for free repair or replacement. All products undergo 100% factory testing and are manufactured under the ISO13485 quality system, ensuring reliability. For issues, contact our 24/7 customer service hotline, email, or app support channel. We respond within 24 hours.
Q: What additional support do long-term partners receive? Is data security guaranteed?
A: Long-term partners enjoy exclusive pricing, priority order fulfillment, early access to new product testing, joint marketing support (including product kits, technical training, and marketing materials), and complimentary warehousing and logistics services. Regarding data security, user data is encrypted and stored in compliance with global privacy standards. Enterprise clients may customize dedicated data protection agreements to ensure data integrity and prevent leaks.
